Cooling Plus Protection Plan
Your new Cooling Plus Protection Plan is effective for a one year period.
What You’re Covered For
The Novel Care Cooling Plus Protection Plan covers your home and family for one electric-powered central air conditioning unit.
This coverage applies to a residence made up of 3 or fewer dwelling units. Unfortunately, components such as wall unit air conditioners (also known as window units), high-velocity air conditioning units, ductless air conditioners, natural gas-powered air conditioners, and heat pumps aren’t eligible for Cooling Plus Protection Plan coverage.
Our Cooling Plus Protection Plan Details
Cooling Plus Protection Plan Services Included
Our Cooling Plus Protection Plan covers your central air conditioning unit and thermostat. There are a few exceptions noted “Parts Covered By Our Cooling Plus Protection Plan” section. Here are the details of our covered services:
- In the event of a breakdown of your covered cooling unit, the evaluation, repairs, parts, and labour costs are all covered. Replacements or the adjustment of problem parts is determined by Novel Care or a Novel Care technician.
- One free annual check up and cleaning of your covered air conditioning unit. This annual visit will be scheduled during the spring and summer of your coverage year. The evaluation and replacement of any parts that have caused a refrigerant leak are also included in your Cooling Plus Protection Plan coverage. However, cost of refrigerant recovery, vacuuming, and refilling are not included.
Note: If your air conditioner has received poor maintenance prior to joining the Cooling Plus Protection Plan any extra necessary cleaning is not covered and will be billed at our regular rate.
Ancillary Equipment
Our Cooling Plus Protection Plan does not cover ancillary equipment. This includes additional air conditioners, humidifiers, air cleaners, other parts added to your cooling unit to accommodate additional components, and necessary air conditioner repairs that are necessary due to the failure of ancillary equipment.
Unavailable Parts
Novel Care will attempt to obtain replacement parts or other suitable parts as quickly as possible, but in some instances limited availability of certain parts may result in delays.
In the unusual event that a part is no longer available or it can’t be obtained at a reasonable cost, Novel Care will not be liable for the related replacement. In any such case, you or Novel Care may terminate the Cooling Plus Protection Plan coverage for the air conditioning unit in question. If there have been no prior service calls that have been covered under the Cooling Plus Protection Plan in the current coverage year, the annual fee will be refunded in full.
Liability
Damage resulting from the failure of replacement parts or services performed under the Cooling Plus Protection Plan are not the responsibility of Novel Care. If such damages result from the negligence of Novel Care or a Novel Care technician we will take responsibility.
Coverage Period & Renewal
Through our Cooling Plus Protection Plan your air conditioner is covered for up to a one year period. For your convenience, our Cooling Plus Protection Plan automatically renews on the anniversary of subscription date unless:
- You’ve previously notified Novel Care that you no longer wish to renew your coverages; or
- We’ve provided you with prior notice that we will not be renewing your coverage for reasons of safety or cooling equipment repair history.
Parts Covered In Our Cooling Plus Protection Plan
Here is a complete list of the air conditioner and thermostat parts included in your Cooling Plus Protection Plan:
- Thermostat
- Thermostat failure
- Condenser fan motor
- Compressor
- Fan blade
- Internal electrical
- Evaporator coil
- Add-on fan centres
- Add-on indoor fan relay
- Capacitor
- Condenser coil
- Internal copper
- Temperature sensor
- Low ambient
- Cooling contractor/relay
- Tubing
If your thermostat fails, we will provide a replacement thermostat of a make and model of your choice, which operates in a similar way to the existing one. Your new thermostat make and model is also dependent on the current configuration of your heating, ventilation and /or air conditioning equipment. Zone thermostat controls and energy management controls are not covered by the Cooling Plus Protection Plan.
Central air conditioning unit parts and thermostats are covered, with these exceptions:
For air conditioning units that are 10 years of age or newer (as determined at the date of the service call):
- Condenser coils and compressor repairs and replacements are covered by our Cooling Plus Protection Plan up to a maximum $500 retail value.
- In some instances, the failure of the condenser coils or compressor may require replacing the entire air conditioning unit or parts and components therein (such as the condensing unit, evaporator coil and line components). This may also necessitate additional services such as the clean-up of a contaminated system. In these instances Novel Care’s total liability and labour is limited to the $500 maximum set out above for equipment 10 years of age or newer. Additional costs for parts and labour are billed at our standard rates.
For air conditioning units that are 10 years of age or older (as determined at the date of the service call):
- Condenser coils and compressor repairs and replacements are covered by our Cooling Plus Protection Plan up to a maximum $100 retail value.
- In some instances, the failure of the condenser coils or compressor may require replacing the entire air conditioning unit or parts and components therein (such as the condensing unit, evaporator coil and line components). This may also necessitate additional services such as the clean-up of a contaminated system. In these instances Novel Care’s total liability and labour is limited to the $100 maximum set out above for equipment 10 years of age or newer. Additional costs for parts and labour are billed at our standard rates.
Except as noted above, the Cooling Plus Protection Plan does not cover a complete replacement of your total air conditioning system.
