Cooling Plus Protection Plan
Your new Cooling Plus Protection Plan is effective for a one year period.
The Novel Care Cooling Plus Protection Plan covers your home and family for one electric-powered central air conditioning unit.
This coverage applies to a residence made up of 3 or fewer dwelling units. Unfortunately, components such as wall unit air conditioners (also known as window units), high-velocity air conditioning units, ductless air conditioners, natural gas-powered air conditioners, and heat pumps aren’t eligible for Cooling Plus Protection Plan coverage.
Our Cooling Plus Protection Plan covers your central air conditioning unit and thermostat. There are a few exceptions noted “Parts Covered By Our Cooling Plus Protection Plan” section. Here are the details of our covered services:
Note: If your air conditioner has received poor maintenance prior to joining the Cooling Plus Protection Plan any extra necessary cleaning is not covered and will be billed at our regular rate.
Our Cooling Plus Protection Plan does not cover ancillary equipment. This includes additional air conditioners, humidifiers, air cleaners, other parts added to your cooling unit to accommodate additional components, and necessary air conditioner repairs that are necessary due to the failure of ancillary equipment.
Novel Care will attempt to obtain replacement parts or other suitable parts as quickly as possible, but in some instances limited availability of certain parts may result in delays.
In the unusual event that a part is no longer available or it can’t be obtained at a reasonable cost, Novel Care will not be liable for the related replacement. In any such case, you or Novel Care may terminate the Cooling Plus Protection Plan coverage for the air conditioning unit in question. If there have been no prior service calls that have been covered under the Cooling Plus Protection Plan in the current coverage year, the annual fee will be refunded in full.
Damage resulting from the failure of replacement parts or services performed under the Cooling Plus Protection Plan are not the responsibility of Novel Care. If such damages result from the negligence of Novel Care or a Novel Care technician we will take responsibility.
Through our Cooling Plus Protection Plan your air conditioner is covered for up to a one year period. For your convenience, our Cooling Plus Protection Plan automatically renews on the anniversary of subscription date unless:
Here is a complete list of the air conditioner and thermostat parts included in your Cooling Plus Protection Plan:
If your thermostat fails, we will provide a replacement thermostat of a make and model of your choice, which operates in a similar way to the existing one. Your new thermostat make and model is also dependent on the current configuration of your heating, ventilation and /or air conditioning equipment. Zone thermostat controls and energy management controls are not covered by the Cooling Plus Protection Plan.
For air conditioning units that are 10 years of age or newer (as determined at the date of the service call):
For air conditioning units that are 10 years of age or older (as determined at the date of the service call):
Except as noted above, the Cooling Plus Protection Plan does not cover a complete replacement of your total air conditioning system.